Covid-19 Safety & Response

As a valued customer of Custom Comfort ClimateCare, your safety has always been, and remains, our priority. With recent news around the coronavirus (COVID-19), we know you may have questions about how we can all play a role in keeping our community healthy. At this time, we want to share with you the Covid 19 safety steps we are taking to ensure our employees and our customers are protected.



We continue to monitor closely all regular updates regarding coronavirus (COVID-19) from World Health Organization (WHO) and the Government of Canada. As updates are made available, we will be updating our policies regularly to ensure the safety of our employees and continued safe service to our customers.

Supporting our employees

Each truck is equipped with hand sanitizer as well as additional cleaning supplies. Our trucks undergo regular scheduled cleaning. Employees are encouraged not to report into work if they are experiencing signs of illness. The health and well-being of our employees is vital to our culture.

Changes to our service

When you call our Dispatch to book a service appointment, you will be asked some screening questions about the travel and health of yourself and your family members to ensure our employees will not be entering an unsafe environment.We are minimizing the number of non-urgent calls we are scheduling.
THUMBS UP with Mask
We are closing our offices to anyone other than Custom Comfort ClimateCare staff members, to minimize exposure. Our offices are still open and running daily. We ask that if you wish to book an appointment, or pay a bill you call 705-722-5909 or email info@customcomfort.ca for assistance.

We are discontinuing any staff meetings and utilizing conference calls, emails, or texts for any required company communications. Any employees that are feeling under the weather, are being asked to stay home.

Any employees who have travelled within the last 14 days are being asked to self-isolate for 14 days.

After hour’s service is continuing as usual.


Be thoughtful

If you or a member or your household are under self-quarantine, have been diagnosed with coronavirus (COVID-19) or may have come into contact with someone that has, we ask that you contact our office at 705-722-5909 to inform them so that our employees can take the necessary precautions to arrange safe service of your HVAC equipment.

Practice good hygiene

To ensure Covid 19 safety, wash your hands frequently with soap and warm water for 15 seconds. If soap and water is not available, use hand sanitizer with at least 60% alcohol content. When coughing or sneezing, cover your mouth and nose with a tissue. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Ensure proper disposal of used tissues in waste basket. Ensure doorknobs and light switches are sanitized regularly.

Be a good steward of our community

Stay informed and use reputable resources for news updates. Practice responsible buying and refrain from hoarding products. Your neighbours might need supplies too! Practice patience and understanding as we go through challenging times together. While we understand that change can be difficult, please know careful thought and consideration has been given to each and every policy change. Custom Comfort ClimateCare thanks you for your support during this time. Small actions can make a big difference when everyone helps out! Thank you for doing your part.


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